Refund Policy
If you are dissatisfied with a product or service that you purchased via Restoring Rest Sleep Consulting, you may qualify for a refund if you meet the following criteria:
All products and service refund requests must be received within 14 days of the original purchase date. Refunds requested after this date will not be processed or considered. Refunds on a product and/or service will only be issued once per product and/or service. All purchases will be refunded back to the original payment source, whether credit card, bank account, or PayPal account.
Unused follow-ups via email, text, phone calls, etc., may not be refunded and will automatically be forfeit one year from the package purchase date.
Unused consulting services will not be partially refunded, but consulting services where a sleep plan has not been created are valid for one year after purchase.
Consulting services are non-transferable.
No refund will be issued for any package once the sleep consultant begins writing the custom sleep plan.
You may reschedule your appointment (Slumber Fix call, follow-up call, 30/60 min training call, etc.) if you notify us within 48 hours of your scheduled appointment time. The new appointment must occur within two weeks of your original appointment time. Appointments will only be rescheduled once per package. Any cancellations, rescheduling requests, or no-shows within 24 hours of the scheduled appointment time will forfeit that appointment and will not be refunded or rescheduled.
The Ultimate Slumber package may be paused once during the 14-day support period for a maximum of 2 weeks for cases of illness, unexpected travel, natural disasters, etc. Should you request to extend for more than two weeks, your package will automatically be forfeit.
Slumber Fix Packages will not be refunded.
To request a refund for any service, please email us at Danielle@restoringrest.com. Refunds will be processed on a weekly basis, usually 7-10 days from the time we receive your request. If you have any questions about or policies, please contact us. We’d be happy to answer your questions!